Forty-five years after she started her first job as a room maid at the Pageant Beach Hotel, one of the two hotels in Cayman at the time, Annie Multon has been awarded the Certificate and Badge of Honour for her services to the Tourism Industry and her dedication to preserving the Caymanian heritage.
Besides the Pageant Hotel, Annie has held jobs at the Beach Club Colony Hotel, Caribbean Club and the Holiday Inn. Annie was termed an “All-rounder” as she held various jobs in the industry including waitress, food and beverage cashier, receptionist accounts clerk, social director, front office manager. However, Annie wanted to move up the ladder, as she was sure that a career in the tourism industry is what she wanted. In mid 70’s she attended summer school at Cornell University to complete a course in Hotel Administration. On her return home she was asked to assist in setting up the islands’ first hotel training school at the International College of the Cayman Islands. There she taught courses in front office and housekeeping for two years before re-entering the industry as General Manager of the Cocoplum condos a 10-unit complex.
In 1981 developer Brian Butler asked her to manage the new 70-unit Plantation Village condos. This was the beginning a 17 year working relationship as manager of some of “Brian’s condos ” including Casa Caribe and The Avalon.
Today she operates Annie’s Place a superb Bed and Breakfast, Tropical Exposure (advertising business) and Annie A. Multon & Co Ltd, specializing in Real Estate sales and Property Management and Consulting. Her travels have taken her all over North America, the Caribbean and Europe and she promotes the tourism product wherever she goes.
Formerly chairperson for the Labour Relations Board she now chairs one of the Labour Tribunals she has been president of the Cayman Islands Business and Professional Women’s Club on three different occasions a member since its formation 25 years ago. A member of Cayman Against Substance Abuse (CASA) she has represented the industry on the 10 year development plan for Tourism, member of the Education Strategic Planning Committee and a Vision 2008 strategic member sits on the board of Directors of the National Council of Voluntary Services (NCVO) as well as helping with other charities whenever she is needed. Despite her busy life Annie is a dedicated wife, mother, and grandmother who enjoys life with her family and friends.
Other awards Annie has received over the years have included Government’s Ambassador of Tourism Award in 1990 and in 1992 a Cayman Islands Hotel & Condominium Association Award in recognition of her outstanding contributions to the Tourism Industry.
Her advice for the industry owner’s and managers today is “always focus on customer service and everything else will fall into place.” It may mean owners and staff working longer hours, but if you are dedicated, it will not matter, what you want at the end of the day is satisfied patrons who come back to Cayman year after year.”